FAQ’S
Cancellation and Replacement
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then credit coupon is initiated after your confirmation.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.
Yes, You can surely replace the product. For replacement, drop us a email at wizards@monteil.in
Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:
*On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don’t open the product yourself. Drop a mail wizards@monteil.in for further assistance.*In case you have opened the product and received a damaged/defective, the wizards should be notified within 24 hours of receipt at wizards@monteil.in along with snap shot of the product.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or write us at wizards@monteil.in
Top Queries
Yes, there are charges for any order below Rs 999/- which is Rs 99/-.
*Shipping Charges are Non Refundable
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real time status of your order.
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on wizards@monteil.in
My Account, Login and Alerts
No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.
You are not required to register yourself to shop on mrbutton. You can login as guest and can have seamless shopping experience. However, Creating an account on mrbutton.in is beneficial in many ways. You will have access to:
My Orders- Quickly and easily manage your orders such as View Details, Track etc.My Info – One time creation of all your personal infoMy Address – You can set billing and shipping addressMy Coupons – View all your current couponsYou will also be eligible to receive ongoing discounts and offers.
Order Tracking
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order, just click on TRACK ORDER to get real time status of your order.
*Shipping Charges are Non Refundable
Payments
All Cash on Delivery orders will be processed after confirming the order with the customer.
Return
To return an order, click here.The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.Once the return request is created, we will ensure that the return is processed as soon as possible.
Shipping and Delivery
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on wizards@monteil.in
To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.Courier partner is selected based on their serviceability in a particular pin code.Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
Yes, there are charges for any order below Rs 999/- which is Rs 99/-.
*Shipping Charges are Non Refundable
All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.
Support
Yes, we offer call support.
(Mon-Sat : Timing 10 am – 7 pm)
CUSTOMER CARE: +91 8810368297
For any assistance or help reach us at wizards@monteil.in
For any assistance or help reach us at wizards@monteil.in